Quality Assurance Specialist
Company: VirtualVocations
Location: Tyler
Posted on: April 1, 2025
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Job Description:
A company is looking for a Quality Assurance Specialist (Contact
Center, Call Monitoring).
Key Responsibilities
Monitor and evaluate call, text, and email interactions to provide
actionable feedback for performance improvement
Deliver written reviews and reports related to quality assurance
needs across various departments
Participate in quality calibration and ongoing training for quality
assurance
Required Qualifications, Training, and Education
Experience in quality assurance or related field
Ability to provide professionally written actionable feedback
Commitment to supporting the growth of evaluated
representatives
Ability to adapt to changing priorities in a fast-paced
environment
Self-motivated with effective time management skills
Keywords: VirtualVocations, Tyler , Quality Assurance Specialist, Other , Tyler, Texas
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